Empathy dementia experience at the Senior Expo
May 14, 2026
Gentiva Hospice and CenterWell Home Health, is bringing a dementia empathy simulation to the
16th annual Bell County Senior Expo, Tuesday, Sep. 22. Certified Dementia Practitioner,
Jeanine Chatman, is certified to use and train the staff making it possible for Gentiva offering the
experience to caregivers, healthcare professionals, and family members for the last year.
Krystal Wall, senior hospice care consultant for Gentiva Hospice in Temple, said, “The
experience is designed to help participants better understand what everyday life can feel like for
someone living with dementia. Simple tasks that become unexpectedly challenging and
participants experience some of the confusion, frustration, sensory changes, and difficulty
processing information. The goal is to build empathy, patience, and understanding.”
Brandi Gutierrez, a home health specialist with CenterWell Home Health, will be at the Senior
Expo educating people on home health services and helping with the dementia empathy
simulation program. She looks forward to meeting the seniors and hearing their stories. She also
has advice for them regarding home care.
Gutierrez said, “Reach out and learn what the companies offer. The hospitals will just give them
all kinds of information and tell them to pick. They have a choice, and there's differences in the
choice that they make for care.”
Wall encourages families to reach out for assistance. She explained there are support groups and
programs where they can get help with caregiving services, so they can get a break when they’re
taking care of their loved one twenty-four seven.
Wall said, “I hope they walk away with more patience and greater understanding that what we
sometimes call a behavior, like a patient is acting out, maybe a person responding to confusion,
fear, overstimulation, or difficulty communicating what they need. Sometimes changing their
approach can make an enormous difference.”
Wall said, “We're nationwide, and we provide different services in different states. Locally, we
provide hospice and palliative care, and we partner with CenterWell on our home health.”
Gentiva provides hospice and palliative home health care, cancer comfort, cardiac comfort,
dementia care, and veterans care are provided by the tenured staff. Visit www.gentivahs.com for
more information.



